Billing & Invoicing

Simple, Transparent Billing for Your Pharmacy Account

Clear invoicing, flexible payment options, and dedicated account support — making it easy to manage your pharmacy billing whether you are an individual patient, carer, or aged care facility.

Payment Options

Choose How You Pay

Credit & Debit Card

Pay securely online using Visa, Mastercard, or EFTPOS. Fast, safe, and confirmed instantly with an email receipt sent to you.

EFT / Bank Transfer

Make a direct bank transfer to our account using your invoice number as the reference. Details are provided on every invoice we send.

Direct Debit

Set up automatic recurring payments and never worry about a due date again. Funds are debited on your nominated date each month.

Pay In Store

Visit us at our Carlton location and pay at the counter using cash, card, or EFTPOS during our trading hours, seven days a week.

How Our Billing Works

Clear Invoices, No Hidden Fees

At Carlton Railway Pharmacy, we believe billing should be straightforward and stress-free. Every invoice we send clearly itemises all charges so you always know exactly what you are paying for. There are no hidden fees, no surprises, and no complicated billing processes.

Whether you are a private patient, an aged care resident, or a facility administrator, our team is always available to answer billing questions and help you manage your account with ease.

Manage Your Account

Update Account Details

Keep your billing address, contact information, and payment preferences current. Updates are processed promptly by our account team.

New Patient Account

Setting up pharmacy services for the first time? Our team will help you create your account and choose the right billing arrangement for your needs.

Billing Support

Have a question about your invoice or account? Our friendly billing team is available during business hours to assist you promptly.

Billing FAQs

How will I receive my invoice?

Invoices are sent by email to your registered address after each transaction or on your monthly billing cycle. You can also request paper invoices by post if preferred.

What payment methods do you accept?

We accept credit and debit cards, EFT bank transfer, direct debit, and cash or EFTPOS in store. Choose whichever method works best for you.

Can I set up automatic payments?

Yes. Our direct debit service allows you to nominate a bank account and billing date for automatic monthly payments. Visit our Setup Direct Debit page to get started.

What if I have a question about a charge on my invoice?

Contact our billing team by phone or through our Contact Us page. We aim to resolve all billing enquiries within one business day.

Is my billing information stored securely?

Yes. All account and payment information is stored securely in compliance with Australian privacy legislation. We never share your billing details with third parties.

Need Help With Your Pharmacy Account?

Our friendly team is here to help with invoices, payments, account setup, and any billing enquiries.