FAQ
Frequently Asked Questions
Find answers to common questions about your pharmacy account, payments, deliveries, and our services.
Your Questions Answered
Click on My Account in the navigation menu and select Register. Fill in your details and submit. Our team will activate your account within one business day.
Click My Account in the top navigation and select Login. Enter your email and password. If you have forgotten your password, use the Forgot Password link.
Anyone managing multiple medications can benefit. Home Medicines Reviews require a GP referral, while Residential Medication Management Reviews are available to all aged care facility residents.
Once logged in, go to My Account and select Update My Account. You can update your contact information, address, and other personal details from there.
My Aged Care Account gives you secure online access to manage your pharmacy account, view your medication history, and access aged care pharmacy services.
Go to Pay My Account under My Account in the navigation. We accept BPoint, EFT bank transfer, BPay, and in-store payment. Select the method that suits you best.
Navigate to Setup Direct Debit under My Account. Provide your bank account details and nominate your preferred debit date. We will handle the rest automatically each month.
Select Setup My Account from the My Account menu. Complete the registration form with your personal and pharmacy details. Our team will be in touch to finalise your account setup.
We accept BPoint (online card payments), EFT bank transfer, BPay, and cash or EFTPOS in store. All online payments are processed securely.
Call us on (02) 9587 5515 or use our Contact Us page to arrange a delivery schedule. We deliver across Carlton and surrounding suburbs.
Call us directly on (02) 9587 5515 during trading hours. For after-hours urgent needs, please contact your local hospital or emergency services.
Can't Find Your Answer?
Our team is happy to help. Get in touch and we will get back to you promptly.